Operations Support Engineer- Tier 2

Chicago, Illinois

Contract  •  Job ID: 76920 • Posted 2 weeks ago


Employer Name: NextGen Global Resources, LLC
Position Title:    Operations Support Engineer – Tier 2
Position Duties: Monitor the network health, make improvement recommendations, and repair the network. Provide in-depth technical log analysis, check network configuration, and support customer as needed. Work in client’s system integration lab, customer labs and commercial networks for reproducing, troubleshooting, and investigating poor performance related issues. Provide customer support and data analysis of logs and pcaps. Drive resolutions with other Engineering team members on open tickets. Provide on-call support as needed for commercial network outages and network performance issues, and provide technical reviews. Develop Root Cause Analysis on outages or market performance issues including throughput, accessibility, sustainability, handovers, capacity and coverage. Review various Engineering MOPs and identify missing steps or issues. Collect logs and perform log analysis for discussions with Tier 3 and HQ on various issues. Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements. Frequent travel required to unanticipated locations throughout the U.S.  Some work from home is available.

Work Location: 300 S Wacker Drive
                                  Chicago, IL 60606

Work Hours:       8 AM to 5 PM

Minimum Qualifications: U.S. Bachelor’s degree or foreign equivalent degree in Electrical Engineering or Electronic Engineering, plus three (3) years of experience as an electrical/wireless engineering professional.
Special Skill Requirements:   Must have three (3) years of experience in CDMA, GSM, WiMAX, UTRAN, E-UTRAN, SW and HW audit, Alarm troubleshooting, and LTE.
                                                           
Resume To:        Attn: Erica Skibicki
                              erica.skibicki@nextgengr.com
                                 300 S Wacker Dr, STE 1313
                                Chicago, IL 60606
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