Technical Product Support Analyst II

Chicago, IL

Contract  •  Job ID: 81907 • Posted 1 week ago

Employer Name: NextGen Global Resources, LLC
Position Title: Technical Product Support Analyst II
Position Duties:  Provide post-sales technical product support. Analyze customers’ business needs and develop technical requirements. Prepare technical responses to Requests for Quotes (RFQs). Configure integrated solutions to meet customer needs and implement client solutions. Act as a primary point of contact between customers’ technical staff and the enterprise development/engineering organization. Serve as a technical consultant to the sales team. Drive issue resolution by mobilizing relevant resources, steering technical discussions, and offering expert guidance. Triage, delegate and resolve incident tickets from various teams to address issues or problems with assets for customers and their partners. Assess design, configuration, data flow, and data state issues within a highly complex multi-product provisioning system to identify and resolve potential problems within the data services and database infrastructure. Collaborate with cross-functional teams such as the operations engineering, product management, and customer support teams to address technical challenges and push product development initiatives for a better entertainment experience. Drive continuous improvement through product development, using user experiences to drive enhancement and propose innovative solutions. Create detailed reports tailored to the specific needs of the requester. This position requires 30% national travel throughout the U.S. to perform duties at client locations and have meetings with clients. Background check required.
Work Location: 300 S Wacker Dr
                            Chicago, IL 60606
Work Hours: 8 AM to 5 PM
Minimum Qualifications: US Master’s degree or foreign equivalent degree in Computer Science or Information Systems.
Special Skill Requirements:  Must have experience in each of the following skills: UX research methods, human-computer interaction, data analytics, software project management, information systems management, information assurance, and database management systems. Experience can be gained through coursework, scholastic achievement, or work experience.
Resume To: Attn: Erica Skibicki
                      Erica.Skibicki@nextgengr.com
                      300 S Wacker Dr, STE 1313
                      Chicago, IL 60606                                                 
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What you didn’t know about us:

  • Competitive salary
  • Health, Dental and Vision Benefits
  • Short/Long Term Disability and Critical Care/Illness Protection
  • Life Insurance and Retirement Plans
  • Employee Assistance Program
  • With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

 

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

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Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.