Overview
A global leader in semiconductor and digital technology faced mounting pressure to support rapid data center expansion fueled by demand for AI, IoT, and digital services. With multiple co-locations across varying geographies, they required a scalable workforce strategy to support their inventory management and rack-and-stack operations.
Challenge
The client needed a flexible, high-volume solution to support their expanding data center infrastructure. They were challenged with ramping up support across geographically dispersed data center sites while maintaining performance, uptime, and operational accuracy. Specific needs included streamlining the deployment of server racks, enhancing inventory accuracy, reducing downtime during implementation, and scaling support rapidly without sacrificing quality or efficiency.
Solution
Kelly Digital Infrastructure (KDI) delivered a fully integrated workforce support program across inventory, deployment, and infrastructure operations. We implemented a centralized inventory tracking system with regular audits to ensure data integrity, while skilled technicians were deployed to install and configure rackand-stack systems across the sites. We also provided proactive 8/5 monitoring (with the ability to deliver 24/7) and cross-trained support resources to reduce downtime and enhance efficiency. Our streamlined workflows and process optimization improved resource allocation and shortened implementation timelines.
